Privacy Policy

Last Updated: November 9, 2026


Welcome to the Dial One Mears Air Conditioning & Heating website. We value your privacy and are dedicated to protecting your personal data. This privacy policy outlines how Dial One Mears Air Conditioning & Heating ("Dial One Mears AC & Heating," "we," "us," or "our") collects, uses, stores, and protects your personal data submitted through www.mearsac.com or provided to us in person or by phone, and your rights concerning this data. We do not share your data with third parties for marketing or promotional purposes.


1. Data Sharing and Disclosure

We do not share your personal data with third parties for marketing or promotional purposes. We may share your data with third parties only in the following circumstances:

  • Service Providers: With third-party service providers who perform functions on our behalf, such as IT service providers, data storage providers, scheduling and dispatch software, payment processors, financing providers you choose to apply with, and telecom service providers.
  • Legal Obligations: When required by law or to respond to legal processes.
  • Protection: To protect our rights, property, and safety, or that of our customers and others.
  • Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging opt-in data and consent, which will not be shared with any third parties.


2. Data We Collect

We collect various types of personal data, including:

  • Identity Data: First and last name.
  • Contact Data: Email address, phone number, and service address.
  • Service Data: Information you provide about your air conditioning, heating, indoor air quality, or commercial HVAC needs, and details of the work we perform.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Usage Data: Information about how you use our website and services.
  • Marketing and Communications Data: Your communication preferences, including your SMS consent.


3. Methods of Data Collection

We collect personal data using various methods:

  • Direct Interactions: You provide your personal data when you fill out our contact or service request form, call us, visit our office, enroll in a maintenance plan, apply for financing, make a payment, or give us feedback.
  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, and other similar technologies.


4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • SMS Program: If you opt in to our SMS program, we will send you billing notifications, appointment reminders, dispatch notifications, and job completion surveys. You can opt out at any time.
  • Service Provision: To schedule and perform air conditioning, heating, indoor air quality, and commercial HVAC services, and to manage maintenance plans.
  • Customer Support: To respond to your inquiries and provide support.
  • Billing: To process invoices, payments, and financing applications you request.


5. Data Storage, Maintenance, and Protection

We implement appropriate security measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

  • Data Encryption: Encrypting personal data to protect it from unauthorized access.
  • Access Controls: Limiting access to personal data to authorized personnel only.
  • Regular Security Assessments: Conducting regular security assessments to identify and mitigate potential vulnerabilities.


6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request correction of any incomplete or inaccurate data we hold about you.
  • Erasure: You can request deletion of your personal data where there is no good reason for us to continue processing it.
  • Objection: You can object to the processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation that makes you want to object.
  • Restriction: You can request restriction of processing of your personal data.


7. SMS Privacy Policy and Text Messaging Opt-In


Verbal Opt-In

Dial One Mears AC & Heating will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent". They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.


Website/Online Opt-In

By submitting this form and signing up for texts, you consent to receive text messages from Dial One Mears AC / Heating at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.


View our Terms & Conditions.


Mobile Information

  • We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. All the categories of personal data mentioned above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances. However, we may share your data with trusted service providers who assist us in operating our SMS program, provided they agree to keep your data confidential and use it solely for the purpose of providing services on our behalf.
  • Opt-Out Option: You may opt out of receiving SMS messages at any time by texting "STOP" to any of our messages or by calling us at 602-997-5701.
  • Opting out will not affect your other interactions with our services.


8. Changes to this Privacy Policy

We may change this Privacy Policy from time to time when necessary to reflect changes in our services, how we use personal information, or the applicable law. If we make changes, we will revise the "Last Updated" date at the top of this policy. If we make material changes, we will provide you with notice or obtain consent regarding such changes as may be required by law.


9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Dial One Mears Air Conditioning & Heating
  • 743 East Dunlap Avenue, Phoenix, Arizona 85020
  • Phone: 602-997-5701
  • Email: service@mearsac.com